Diane Goodchild

Capital One

Career Roadmap

Diane's work combines: Business, Non-Profit Organizations, and Working with Others

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Community Relations Manager

I develop strategy for card associates to achieve their community engagement goals.

High School
Bachelor's Degree
Business Administration and Management, General
University of Phoenix-Las Vegas Campus

High School

Bachelor's Degree: Business Administration and Management, General

My path in life took a while to figure out

1.
Was accepted to University in the UK, but deferred entry for a year.
2.
Started working at a high street bank, got used to money and never entered university.
3.
Moved from the bank to a large insurance company in London (Prudential).
4.
Became an Insurance Claims Appraiser.
5.
Moved to the United States, originally NJ then a year later to NV.
6.
Started as a $6 ph temp for Household Credit that was bought by HSBC, and now Capital One.
7.
Worked for 2 months in India, then worked for 2 years in Manila, Philippines managing 250 people.
8.
Returned to the US, and in 2010 took a step down to move to Community Affairs, then got promoted back up.

THE NOISE
Messages from Society in general:
I chose to only have one child and constantly received pressure to have another so she wouldn't grow up alone. "But you're just a kid from Hackney, London" - Everyone.
How I responded:
I remained firm on having only one child as it's my life and nobody else's. I worked long and hard to be the best I could be at whatever I did, and made career choices that resulted in numerous promotions. Eventually, I returned to college as a working adult which provides a completely different perspective. As a result, I maintained an A average and graduated with honors and a 3.92 GPA (it would have been higher but UOP transferred my credits, but not my grade which was a 3.99).

Experiences and challenges that shaped me

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I was the eldest of four children growing up in the East End of London (think Bronx). My dad died when I was 11 and my mother was dyslexic so I ended up taking care of all household finances etc. My childhood pretty much ended when my dad died.
Came to the United States in 1992 and became a citizen in 2003. I had to integrate into a completely different system, a different workplace environment and general culture. I still have an accent, but see it as a positive.
Our parents were very education focused, and we attended very academic secondary schools. I was determined to finish my undergrad when I got here, although I wouldn't recommend it while working full time, plus I missed the "college experience".

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